FAQ

Do I pay anything when I book on the website?

No. You send the booking without paying, and a consultant calls within working hours to confirm availability, flights and the final price. Once you agree, you pay at our office in Deira or by bank transfer.

Is the price shown final?

The price shown is a starting price per person sharing a double room; it changes with the travel date and the availability of flights and hotels. We confirm the final price before you pay.

Do you help with visas?

Yes. We tell you the visa requirements for your passport and prepare the application with you if needed. The decision to grant a visa belongs to the embassy alone.

Can I change the date or cancel?

Changes and cancellation are free until the booking is confirmed and paid. After payment, the airline’s and hotel’s rules apply, and we explain them before you pay.

I travel alone or with children — how is the price worked out?

A single traveller pays a single-room supplement, and children have their own prices by age. Mention it in the booking note and the consultant explains the price before you pay.

When do I get the tickets and hotel vouchers?

After payment and once the bookings are issued, usually within two working days, on WhatsApp and by email, with the trip programme and contact numbers at the destination.

About the trip itself

Does a guide come with us for the whole trip?

The guide is with you on the tours listed in the programme; the other days are free. You can add a private guided tour from the package page.

What if the flight is delayed or rescheduled?

We follow up with the airline and adjust the transfers and tours with you on WhatsApp. The emergency number is in your travel documents.

Didn’t find your answer? Ask us on WhatsApp